We at Home Shield Repairs are dedicated to safeguarding and honoring your right to privacy. When you use our services, your personal information is collected, used, stored, and disclosed in accordance with this privacy policy. We abide by the Data Protection Act of 2018 and the General Data Protection Regulation (GDPR), which govern how personal data is processed in the UK. In order to understand our policies surrounding your personal information, please carefully read this Privacy Policy.

Your Details -

1. Personal Details: The following details on your identity may be gathered and used by us:

   • Contact Details (Name, address, phone number, and email address, for example).

   • Information regarding your appliance, the desired repair, and any pertinent diagnostic or troubleshooting data are all examples of service and repair-related information

   • When you pay for our services, payment information (such as a debit or credit card number or other financial data) is sent

2. Non-personal Details: In order to enhance our services statistically, we may also gather nonpersonal information, such as aggregated and anonymized statistics.

Utilization of Your Details -

1. We use your personal information for the following purpose:

   1. To execute and uphold our services, which entails keeping you informed about the progress of your repair and arranging repairs.

   2. For payment of the services.

   3. To interact with you, including answering your questions and offering assistance.

   4. To analyze usage trends and address technical difficulties in order to improve and enhance our services.

   5. To fulfill duties imposed by law and regulations.

      
      

2. Your personal information will only be used for the purposes specified in this Privacy Policy or any other purposes that were made clear to you when it was collected.

Disclosure & Exchange of Details -

1. We might disclose your personal data to outside parties under the following situations:

   • With our service providers—such as payment processors and IT support providers—who help us provide our services

   • When needed by law or in response to a legitimate request made by the law, such as to abide by relevant laws, rules, or court decisions.

   • In the event of a merger, acquisition, or sale of all or a portion of our company, whereby your personal data might be moved as a component of that deal

   • Either at your request or with your permission

     
     

2. Without your express approval, we will not rent, sell, or lease your personal information to outside parties for their marketing purposes.

We implement organizational safeguards to guard against loss, alteration, and unauthorized access. Please note, however, that we are unable to guarantee complete security and that there is no 100% safe way to transmit data over the internet or store electronic files.

Rights You Have - With relation to your personal information, you have the following rights:

1. The right to view and obtain a copy of the personal data that we are keeping on file about you

2. The right to update any erroneous or lacking personal data

3. The right, subject to any applicable legal obligations, to request that your personal information be erased.

4. The right to object to or limit how your personal information is processed under specific conditions.

5. The right to revoke your consent at any moment in cases where it is our legal justification for handling your personal data.

6. The ability to file a complaint with the appropriate data protection body, such as the Information Commissioner's Office (ICO).

We will retain your personal information for as long as necessary to fulfill the purpose outlined in this Privacy Policy, unless a longer retention period is required or permitted by law

Modifications to This Policy on Privacy - This Privacy Policy may be updated periodically to reflect modifications to our policies or changes mandated by law. Any updates to this policy will be announced on our website, so we invite you to check it often for the most recent details.

Reach us out - Please contact us by phone at 0330 1222 033 by email support@homeshieldrepairs.co.uk , if you have any questions or issues regarding our privacy policy or our privacy practices.

You consent to the collection, use, and disclosure of your personal information as set forth in this Privacy Policy and indicate that you have read it and understand it by using our services.